Information Communication Technician Apprenticeships - Lancaster Girls' Grammar School

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Information Communication Technician Apprenticeships

Are you taking on an IT Apprentice, or looking to upskill an existing employee? 


Former LGGS IT Services Apprentices: 
"During my time at LGGS I have gained a vast amount of knowledge about IT and received great training, support and encouragement."  Mr J Hunt 
"It has massively broadened my knowledge in IT and has given me valuable experience that has been vital in advancing my career in IT."  Mr L Mahon 
"Applying for the Apprenticeship at LGGS was easily one of the best decisions I have ever made." Ms J Shaw


Overview

As a Main Provider of apprenticeship training, we can offer training and support for your apprentice which will be accredited by the British Computer Society (BCS).
The typical duration of training is 18 months, but this will be dependent on your apprentice and employer requirements.
The course comprises of a portfolio of work, a synoptic project, end of module assessments and an end point assessment Interview.
Please read the comments above from Apprentices who have undertaken their training with us.
We shall look forward to hearing from you.

Mr Ian Jones, Head of IT and Apprenticeship Training
For more information please contact: apprenticeships@lggs.org.uk


Recommended Entry Requirements: 

  • Five GCSEs, (especially English, Mathematics and a Science or Technology subject)
  • A relevant Level 2 Apprenticeship; other relevant qualifications and experience; or an aptitude test with a focus on IT skills

Apprentices will undertake a Level 2 IT Functional Skills Assessment and a Level 2 Maths and English Functional skills Assessment, should this be required.


These Apprenticeships are ideal for:

  • Help Desk Technicians
  • First/Second-Line Support Technicians
  • IT Infrastructure Technicians
  • Network Support Technicians
  • Cyber Security Technicians

IT APPRENTICESHIP

 
The apprentice will require 20% off the job training. This will comprise of a remote learning, using Microsoft Teams and in-house time allocation, to be agreed with the employer.


Role Profiles

Overview

An Information Communications Technician provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience.

A Cyber Security Technician supports the security of an organisation's IT infrastructure including its devices and network, mainly working under supervision.


How much is it going to cost             What is an Apprenticeship

Technical Competencies

Technical Competencies
Communication: works both independently and as part of a team and following the organisations standards; competently demonstrating an ability to communicate both in writing and orally at all levels, using a range of tools and demonstrating strong interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during all tasks.
IT Security: Demonstrates the necessary skills and behaviours to securely operate across all platforms and areas of responsibilities in line with organisational guidance, legislation
Remote Infrastructure: Effectively operates a range of mobile devices and securely add them to a network in accordance with organisations policies and procedures
Data: effectively records, analyses and communicates data at the appropriate level using the organisation’s standard tools and processes and to all stakeholders within the responsibility of the position
Problem solving: applies structured techniques to common and non-routine problems, testing methodologies and troubleshooting and analyses problems by selecting the digital appropriate tools and techniques in line with organisation guidance and to obtain the relevant logistical support as required
Workflow management: works flexibly and demonstrates the ability to work under pressure to progress allocated tasks in accordance with the organisation’s reporting and quality systems
Health and Safety: Interprets and follows IT legislation to securely and professional work productively in the work environment
Performance: Optimises the performance of hardware, software and Network Systems and services in line with business requirements
• Can explain the correct processes associated with WEEE (the Waste Electrical and Electronic Equipment Directive)

Technical Knowledge and Understanding

Technical Knowledge and Understanding
• Working knowledge of a range of cabling and connectivity, the various types of antennas and wireless systems and IT test equipment
• Understands maintenance processes and applies them in working practices
• Understands and applies the basic elements and architecture of computer systems
• Understands where to apply the relevant numerical skills e.g Binary
• Understands the relevant networking skills necessary to maintain a secure network
• Understands the similarities, differences and benefits of the current Operating Systems available
• Understands how to operate remotely and how to deploy and securely integrate mobile devices
• Understanding and working knowledge of Cloud and Cloud Services
• Understands the importance of disaster recovery and how a disaster recovery plan works and their role within it
• Understands the similarities and differences between a range of coding and logic
• Understands and complies with business processes
• Working knowledge of business IT skills relevant to the organisation

 

Underpinning Skills, Attitudes and Behaviours

Underpinning Skills, Attitudes and Behaviours
• Logical and creative thinking skills
• Analytical and problem solving skills
• Ability to work independently and to take responsibility
• Can use own initiative
• A thorough and organised approach
• Ability to work with a range of internal and external people
• Ability to communicate effectively in a variety of situations
• Maintain a productive, professional and secure working environment

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